20/20 Insight® Gold

A Variety of Uses

20/20 Insight® Gold provides a flexible framework for computer generation, response, and collation of many kinds of feedback, including:

Leader Development

Executives, managers and supervisors can diagnose strengths and areas for development.

Individual skill development

Team members give each other feedback about personal leadership, team interaction and workplace skills.

Individual-initiated Feedback

People on your local area network can get a wide range of input-opinions, reactions, suggestions and concerns.

Team Development

Assess team issues by collecting input from a variety of customers and stakeholders.

Needs Assessment

Study aggregate data to decide how much to invest for training and development programs.

Competency Development

Get feedback about draft competency lists. Ask stakeholders to rate the importance of the behaviors.

Level 3 Evaluation of Training

Develop customized surveys based on course objectives. Give them to participants before and after training. Compare the results to determine how much skills have improved.

Performance Management

Use 20/20® GOLD to measure competence - how well people do their work.

Organizational Climate Surveys

Collect information about the organization's vision, values, policies, structure, communication and management support.

Employee attitude surveys

Find out employees' perceptions about job satisfaction, training, advancement, reward systems and employee involvement.

Customer Satisfaction Surveys

Get feedback from customers to find out what you need to change to create loyal customers.

Market research

Before launching a new product or marketing strategy, find out what would delight customers. Get their reactions to your planned initiatives.

Customizable

Many aspects of your survey can be customized to best meet your needs. These include:

Survey Areas. Customize survey categories and items. Add locally researched survey areas.
Measurement Scales. Select, modify or create scales from 2 points to 12 points in length. Use up to four scales per project.
Types of Projects. Request any kind of multi-source input or feedback. Use scales, open-ended questions-or a combination of both.
Comments. You can ask respondents to enter comments for every behavior. Select up to three comment prompts, such as "What I like," "What I don't like," and "What I'd like you to change." Add any number of end-of-survey questions for comments of any length.
Relationship types. Choose from standard perspectives such as peer, team member and manager, or create as many customized relationship types as you need.
Assignment of relationship types. You may want to select only certain respondents (e.g., the manager) to respond to a particular scale or a category of items.
Instructions. Customize on-screen instructions for respondent software, e-mail messages, report covers and report sections.
Number of respondents. There's no limit to the number of respondents you can specify-at no extra charge.
Developmental recommendations. The survey categories in the areas of Team Leadership and Personal Leadership contain detailed recommendations for development and recommended resources, which can be included in feedback reports. You can edit the recommendations or add locally available resources.
Report formats. Select from dozens of report templates or create your own. Print report sections in any sequence you like.

User-Friendly

Respondents may complete the survey using one of two formats. Multiple formats can be used in a project so each respondent’s needs can be met. The response methods are:

Web-based survey
Paper (only recommended for those who don’t have access to computers, requires more administrative time and is less confidential because someone else has to type the responses into the computer)

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